Our customers' satisfaction is our number one priority.

Refunds are available under specific conditions. Please refer to our refund policy for further details.

Delivery typically takes 7 to 10 days after you place your order, depending on your location. A delivery calendar at the checkout will allow you to select which date you would like your order to arrive.

We accept major credit cards, PayPal, and other secure payment methods available at checkout. All accepted payments are listed in the footer of our website. However if you're unsure, please reach out via the form above and we'd be happy to confirm for you.

At Raw Pet Co., we’re committed to providing a seamless experience for our customers. If you need to contact us before or after placing your order, feel reach out to us at (02) 8208 6002 or email us at orders@rawpetco.com.au

We offer returns or exchanges within 14 days of receiving your order (excluding fresh/frozen products). We’re happy to provide an exchange or store credit, but please note we do not offer refunds for change of mind or incorrect selections as per Australian Consumer Law.

If you’ve received a faulty or incorrect product, or need assistance with a return, please contact us at (02) 7200 7270 or orders@rawpetco.com.au, and we’ll help arrange the return for you.

Please send returns to:

Returns @ Raw Pet Co.
4/30 Bells Line of Road
North Richmond NSW 2754

For full details, please refer to our Returns and Exchanges Policy.