We offer raw meals for dogs and cats, including options like muscle meat, organ meat, bones, and BARF blends to support optimal nutrition.

You can find all our ranges here.

Yes, we offer grain-free, hypoallergenic, and species-appropriate diets to accommodate pets with allergies or sensitivities.

Further details as to whether a product meets your pet's specific dietary needs can be found in the product description.

However, if you have specific questions for our team please reach out to us here.

Our products are sourced from trusted local farms to ensure the highest quality and freshness. We are proud to say that all of our fresh meat, bones and organs are sourced here, directly in Australia.

Yes, all our raw food is free from preservatives, artificial additives, and fillers.

In compliance with regulations from the NSW Food Authority, all pet meat must contain a blue dye. This dye, which is derived from vegetables, is rarely noticeable and is completely safe for pets to eat. It won’t affect your pet’s health in any way. The blue color is added solely to differentiate pet meat from human-grade meat, ensuring clear identification.

We incorporate a blend of both human-grade and pet-specific meat in our products.

You can find nutritional details for all our products on our website’s product pages.

If you would like any further information about a specific product, please reach out to us via our Contact page.

We would recommend that you choose bones based on your dog’s size and chewing habits.

Smaller bones are suitable for smaller dogs or dogs that take their time chewing. Larger bones are best for bigger breeds or those that like to 'gulp' their food.

Our raw meals contain muscle meat, organ meat, bones, and seasonal vegetables for balanced nutrition.

A breakdown of each ingredient found within our BARF blends and raw food products can be found under the product description on each product page.

Placing an order with Raw Pet Co. is very simple. All you need to do is select your favourite products, preferred quantity, add to your cart and then checkout.

If you experience any issues with placing an order, please reach out via our Contact page.

We accept major credit cards, PayPal, and other secure payment methods available at checkout. All accepted payments are listed in the footer of our website. However if you're unsure, please reach out via our Contact page and we'd be happy to confirm for you.

We have specific delivery areas for our meat and bones, as they are shipped using cold freight.

To check if we can deliver to your area, simply enter your suburb in our Delivery Area checking tool on the Home Page.

Currently, we are delivering only within New South Wales, ACT, South Australian, Victoria and Queensland, but we plan to expand our delivery service to additional states in the near future.

There is no minimum order for delivery. To qualify for free delivery your order must total $250 or more.

Most of our meat and bones are shipped frozen to guarantee optimal freshness upon delivery. We distribute our products using refrigerated vehicles.

Your order is carefully handled in our temperature-controlled warehouse. The items are packed in insulated bags with ice packs to maintain their cold temperature, and then loaded into a refrigerated truck for transportation.

To keep your products at their best, we recommend unpacking and storing them in your fridge or freezer as soon as possible after they arrive.

Delivery typically takes 7 to 10 days after you place your order, depending on your location. A delivery calendar at the checkout will allow you to select which date you would like your order to arrive.

Fresh meat and bones are delivered in sealed, temperature-controlled packaging to prevent spoilage.

Once defrosted, raw food can be stored in the fridge for 2-3 days. Frozen raw food can be kept in the freezer for up to 12 months.

We highly suggest defrosting your pet meat in the refrigerator to minimise the risk of bacterial growth.

If you’d like to re-freeze the product, simply thaw it in the fridge until it’s soft enough to portion. Once separated, you can safely return the meat to the freezer for future use.

You will receive tracking information via email once your order is shipped.

Yes, we strive to use recyclable and eco-friendly packaging materials.

Refunds are available under specific conditions. Please refer to our refund policy for further details.

At Raw Pet Co., we’re committed to providing a seamless experience for our customers. If you need to contact us before or after placing your order, feel reach out to us at (02) 8208 6002 or email us at orders@rawpetco.com.au

Due to the nature of raw food, returns are typically not accepted unless there is a quality issue.

If you would like to contact us about your order, please fill out our Contact Form here.

Yes, we offer subscription services for regular deliveries. To learn more about the benefits of subscribing to Raw Pet Co. please visit our Subscriptions page.

Yes, we provide a 5% discount for subscription orders.

For bulk orders, you will find any discounts on the respective product pages. For a selection of our products, the more you purchase the more you save.

We have provided guidance on how to manage subscriptions in our Subscribe and Save Guide, which you can access here.

If you notice multiple shipping charges on your subscription order, please double-check that all items are set to be delivered on the same frequency (e.g., every 4 weeks, every 8 weeks).

If your products are set to different delivery frequencies, Shopify - the platform through which Raw Pet Co. operates - will treat each as a separate order, which can result in multiple shipping fees. Unfortunately, this is a limitation of the platform and cannot be avoided at the moment.

To ensure a single shipping charge, simply adjust your subscription so that all items are delivered at the same frequency (for example, every 8 weeks).

Raw pet food consists of uncooked, minimally processed ingredients designed to mimic the natural diet of animals in the wild. It typically includes raw meats, bones, organs, fruits, and vegetables.

This type of feeding, known as a biologically appropriate diet, aims to provide pets with the nutrients they would naturally consume, supporting improved digestion, healthier skin and coat, and overall well-being. Many pet owners choose raw feeding to give their pets a more natural and nutrient-dense diet free from fillers and preservatives.

Feeding your pet a raw diet can offer a number of different benefits. As raw food is rich in natural nutrients, this can help contribute to improved digestion, healthier skin and coat, stronger teeth, and better overall vitality.

Many pet owners have reported reduced allergies, fewer digestive issues, and more balanced energy levels in their pets after switching to raw food.

Additionally, raw diets offer the added advantages of being free from artificial additives and fillers, therefore providing a more natural, species-appropriate way to nourish your pet.

Raw food is safe when handled and stored properly.

We would recommend that you always follow food safety guidelines and if at all concerned, contact a trusted animal nutritionist for further support and guidance on raw feeding.

Transitioning your pet to raw food should be done gradually to avoid digestive upset.

If currently feeding your dog kibble, start by incorporating small amounts of raw food into their existing kibble diet and gradually increase the raw portion while decreasing the kibble over a week or two.

A gradual transition could start with the introduction of a single raw element – such as a muscle meat, sardine or raw meaty bone, or your dog's transition could begin with a complete DIY diet or commercial blend. Whilst a slow transition by introducing individual ingredients can be beneficial in some instances, it is important to work towards feeding a balanced diet.

Suggested Transition Schedule
Here’s a sample schedule to guide you through the transition:
Days 1-3: 25% raw food, 75% kibble
Days 4-6: 50% raw food, 50% kibble
Days 7-9: 75% raw food, 25% kibble
Days 10+: 100% raw food

Each dog is unique, so adjust the schedule as needed based on your dog's response to the new diet.

Always ensure your pet has access to fresh water throughout the transition.

For further guidance, read our blog on Transitioning Your Dog's Diet from Kibble to Raw Food here.

The primary difference between raw food and kibble lies in their ingredients and processing methods. Raw food is made from fresh, uncooked ingredients like meat, bones, organs, and vegetables, offering a natural and nutrient-rich diet that closely resembles what animals would eat in the wild. It contains no fillers, preservatives, or artificial additives.

Kibble, on the other hand, is a processed, dry food typically made from a mix of meat by-products, grains, and other ingredients that are cooked at high temperatures. While convenient, the cooking process can reduce the nutritional content of the ingredients.

Raw food typically supports healthy digestion in pets, but some may experience digestive issues during the transition, especially if they are new to a raw diet.

Common symptoms might include soft stools or mild diarrhoea as your pet’s digestive system adjusts to the change. These issues are often temporary and can be minimised by introducing raw food gradually over 7-10 days.

If digestive problems persist, it could indicate a sensitivity to a particular ingredient or improper handling of raw food. It’s important to always practice safe food handling, like proper storage and slow thawing in the fridge, to avoid any contamination.

If you're concerned, consult a trusted nutritional veterinarian to address any specific concerns.

For further guidance, read our blog on Transitioning Your Dog's Diet from Kibble to Raw Food here.

Just as with preparing raw meat for human consumption, it’s important to store raw food for pets in the fridge or freezer, thaw it in the refrigerator, and use clean utensils and surfaces when preparing your pet’s meals.

Always wash your hands after handling raw food, and ensure bowls are cleaned after each feeding.

The amount of raw food you should feed your pet is influenced by a number of factors, including their age, weight and level of activity. A general guideline is to feed about 2-3% of your pet’s ideal body weight per day.

For example, a 10kg dog would typically need 200-300g of raw food daily, split into one or two meals. Puppies, active or pregnant pets may require more, while senior or less active pets may need less.

It's important to feed the dog in front of you - if you find you need to feed them more or less than recommended then that is okay.

For further guidance we would recommend taking our Feeding Quiz here.

Yes, you can mix raw food with kibble or other types of pet food. Some people worry that mixing the two may cause digestion issues due to different digestion rates or changes in stomach acidity, but there’s no scientific evidence to support these concerns. Both raw and kibble diets result in an acidic environment in the stomach, allowing your pet to digest mixed diets effectively.

That said, when introducing new food, it’s important to do so gradually. Start by mixing small amounts of raw food with kibble and increase over 10–14 days to avoid digestive upset and ensure a smooth transition.

For further guidance, read our blog on Transitioning Your Dog's Diet from Kibble to Raw Food here.

Whether you need to add supplements to your pet’s raw diet depends on various factors, including your pet’s specific nutritional needs and the variety of ingredients in their meals.

A well-balanced raw diet can provide most of the essential nutrients, but certain pets may benefit from additional supplements, such as omega fatty acids, probiotics, or vitamins.

If you’re feeding a homemade raw diet, it’s crucial to ensure it meets all of your pet’s nutritional requirements. Consulting with a trusted pet nutritionist can help determine if supplements are necessary and, if so, which ones would be beneficial for your pet’s health and lifestyle. Regularly monitoring your pet’s condition will also help assess if any adjustments are needed in their diet.

To ensure your pet is receiving all the necessary nutrients from their raw diet, consider consulting with a nutritional veterinarian or animal nutritionist.

Also make sure to keep a close eye on your pet for signs of good health, such as a shiny coat, healthy skin, normal weight, and consistent energy levels. Changes in appetite, weight, or behavior may indicate nutritional deficiencies.

Likewise, ensure your raw diet includes a variety of protein sources (muscle meat, organs, and bones) along with fruits and vegetables. This variety helps provide a broader spectrum of nutrients.

If your pet suffers from specific allergies or sensitivies, we would recommend taking our Feeding Quiz here for specific product recommendations.

If your pet doesn't like their raw food, we would recommend taking the following steps:

1. Start by mixing a small amount of raw food with their current diet. Gradually increase the raw portion while decreasing the old food over a week or two, allowing your pet to adjust to the new flavours and textures.
2. Try adding a little bit of warm water or salt-free broth to the raw food to enhance the aroma and flavour. You can also mix in a small amount of their favourite toppers to entice them.
3. If your pet doesn’t seem to like one type of raw food, try offering a different protein source, such as chicken, beef, or lamb, to see if they prefer another flavour.
4. If your pet continues to refuse raw food, consult a nutritional veterinarian or animal nutritionist to rule out any health issues and to discuss feeding options or strategies.

You can contact us via our Contact page.

Yes, our customer service number is listed on our Contact page here.