Refrigerated Transport
Your order is delivered in temperature-controlled vehicles, helping maintain a consistent cold environment throughout the journey.
More Than Delivery - Protecting Your Pet’s Food
Raw pet food requires more care than standard products.
From the moment it leaves our freezer to when it arrives at your door, it needs to stay cold, stable, and safe. That’s why our shipping is designed differently, to protect the quality of every meal.
Keeping raw food safe, from our freezer to yours.
What Goes into every delivery
Delivering raw food isn’t just about getting your order to you, it’s about maintaining the conditions it needs to stay safe and nutritious.
Here’s how we do that:
Insulated Packaging
Each order is packed with thermal insulation to protect against external temperatures and reduce thawing during transit.
Ice Packs for Temperature Stability
We include ice packs to help keep your order cold for the full delivery window.
Carefully Timed Dispatch
Orders are packed and dispatched in a way that minimises time in transit and protects product integrity.
Why This Matters
Raw feeding relies on freshness and proper handling. Maintaining a cold chain helps to:
• Protect the natural nutrients in raw ingredients
• Reduce the risk of spoilage
• Ensure food arrives safe and ready to feed
• Support consistency in your pet’s diet
It's all part of making raw feeding as safe and reliable as possible.
Spend $250+ to enjoy free shipping
Designed for Raw Food (Not Standard Shipping)
Most delivery networks are built for shelf-stable goods.
Raw pet food requires a different approach - one that prioritises temperature control from start to finish.
| Standard delivery | Raw Pet Co. delivery |
|---|---|
| Designed for ambient goods | Designed for frozen raw food |
| No temperature control | Cold chain maintained |
| Basic packaging | Insulated + ice-packed |
| Flexible transit times | Coordinated for product safety |
Making the Most of Your Delivery
Many pet parents find it helpful to plan ahead when ordering frozen food.
A few simple tips:
• Order enough to last, so you’re not running low - we'd recommend ordering when you have 2 weeks of meals left in stock
• Keep space in your freezer ready for your delivery
• Bundle essentials to make each delivery go further - remember, if you want to meet the $250 free shipping threshold you can add treats + supplements to your order
• Establish a regular routine to stay consistent
Shipping FAQs
We use insulated packaging, ice packs, and refrigerated transport to maintain safe temperatures during transit.
Orders are packed to stay within safe cold conditions. Some softening can occur depending on conditions, but products are designed to remain safe to refreeze or use.
Standard courier networks don’t offer temperature control, which is essential for raw food safety.
We recommend being available where possible, or leaving clear delivery instructions in the "Please enter delivery instructions" optional box you'll see on the checkout page.
This will help us to maintain product quality, and leave the delivery in a safe space if you're not in. You'll also receive a text update with tracking details the night before your delivery.
Our team is always here to help. If anything doesn’t seem right, please reach out.
We’ve designed our delivery process to do one thing well - protect the quality of your pet’s food from start to finish.
Because when it comes to raw feeding, how it arrives matters just as much as what’s inside.
For further details on our shipping policy, read on here.
Raw feeding made simple with our feeding calculator for dogs.
Take the guesswork out, save time, and keep your canine thriving.